Testimonials
What our clients are saying:
“I recently decided to see what I could do about my over-priced payments on my truck (from Ontario) and went in to see if Downeys could help me. I sat and talked to Scott who immediately said they could get me into a brand-new truck and save me money. They did everything they said and more!! They are a pleasure to deal with and as an owner of 5 prior Fords I will always be back to see them in future purchases and obviously for service on my New Truck!! Thank you to everyone at Downey Fords you gave me a big smile on my face at a time when positives are hard to come by! (Covid)”
“Purchased a used vehicle and can’t say enough about how well I was treated. Keiver and Scott went above and beyond to make everything work, no sales pressure, pleasure to do business. Highly recommend these gentlemen”
“I’ve bought a lot of cars over years and had the best experience at Downey ford. My sales-person Kevin went above and beyond helping me find my truck. trim level and colour. He found the truck in Sussex and drove up and got it and brought it to my house in less than 2 hours for me to test drive…I highly recommend Kevin. I’m loving my new truck.”
“Just wanted to take a minute and thank Leanne Roman and everyone else who played a part in getting my 84-year-old mother into a brand-new velocity blue Ford F-150. Couldn’t be more pleased with the service we received, Leanne went above and beyond to make this happen. On behalf of my mother and the rest of our family thank you Downey Ford Saint John for making this a pleasurable experience!!”
“Excellent, friendly, helpful sales-people. We spotted a car on their website that we were very interested in. Same day we called to say we were on the way to see it (we live quite a way outside of St. John). When we got there, Kevin in Sales had the car ready for a test drive for us. Loved the car so went ahead with the purchase. We then found out just how friendly and helpful the sales manager is. After just a short, SIMPLE, negotiation over price, we were able to do the deal. NO HAGGLING. Just a SIMPLE negotiation. It was a breath of fresh air compared to an experience we had with a different dealer the day before in Moncton (they tried to confuse and make it complicated to try to get a lot more money out of us). Since then, we have been enjoying a great car. No problems. And Kevin called us a couple of weeks after we drove away, to make sure we were happy. Highly recommend this dealership. Great experience. Thank you.”
“Great service. Was in for ABS sensor replacement. All is well”
“I bought a new vehicle from Downey last month and I couldn’t be happier with the service I received. I had been looking for a vehicle for months- new and used, dealer and private- and had zero success. Not only was I not finding the right vehicle, but I was turned off by a lot of the salespeople I encountered at other dealerships. I ended up going into Downey to look at some trucks and met with sales associate Kevin Smith. He helped me find the right truck for me- and get the deal that I wanted on it. When I dealt with him, it was clear he was working for me, and not just trying to push vehicles out the door. Everything I wanted, he made it happen. Based solely on my experience dealing with Kevin (and the rest of the staff I met at Downey), I can say that my next vehicle will most likely be a Ford and I’ll definitely be calling Kevin when its time to start shopping for it. I can’t recommend him- and Downey Ford enough.”
“I have bought 8 vehicles from the Downey group over the years. I have never had a bad experience, and Downey’s in both Saint John and Sussex have been absolutely awesome to deal with. I have always gotten top dollar for my trades, and I always feel appreciated and cared for as a customer. Our most recent purchase was a brand-new Fusion from Leanne Roman. The whole buying process was so easy. Leanne was always just a text or call away, they were great at keeping us updated, and we got a great deal on the car. Downey Ford has been extremely good to me over the years as a past employee and a current customer. 5 stars.”
“I had a very tough start to my vacation blowing out two tires, I called Downey’s and the next available appointment wasn’t till Thursday at 9:30am. I had my car towed there and Jared texted me yesterday to tell me that my tires were on order and then just got a message this afternoon saying my car was done!!! So happy for the team at Downey’s!!! Had my car ready to go before my appointment! Thank you, guys! Thanks, Jared, for getting the job done!”
“Another excellent service experience. I have had my F-150 for almost two years from Downeys and I could not be happier. The sales and service staff have always been of great help and quick to answer any questions I have had, both before and after the sale. Really a great group who make you feel like a valued customer.”
“Bought 2 vehicles in 2020 from Heather… Excellent service both times.
Service department has been excellent with all services needed.
Need a vehicle? Ask for Heather😊”
“Couldn’t be happier with our new 2017 f150. Our family has been dealing with with Leanne Chisholm-Roman for many years at Downey Ford and she always goes above and beyond to get u a great deal and assures u get the best quality service. Genuinely a people person. So thanks Leanne for the great experience and hope to see u again in the years to come!!!!”
“Had a wonderful positive experience thanks in part to Paul in Parts and Mike in Service. I was kept updated on the maintenance and the technician even worked through his lunchtime to get me on the road. Downey staff have a culture of Customer Service that I appreciate and respect as it’s a tough business to keep customers happy in this competitive world.”
“Have been dealing Leanne Chisholm-Roman since purchasing my 2015 F-150 4×4, stopped in to see her one day and walked out in a new 2016 model. She worked hard to get me deal I couldn’t refuse. Leanne works hard to get her customer the best deal possible and is always cheerful greeting you with a smile. Always checks in with you whether in just for service making sure you are looked after and happy with your new vehicle. I recommend her to any that are looking to get into a new or used vehicle.”
“Great experience. After being told by another dealership my tire couldn’t be fixed, went to Downey to get some tires installed, which is when they noticed that my flat tire was actually repairable. They patched it up and I was able to get home.
Samantha was great in offering my daughter and I a loaner vehicle while work was being done, as well the staff in general was very helpful in keeping my daughter entertained, nice people all around.
This dealership went above and beyond to make me happy and fix the issues I had with the other dealership, suffice to say I willing be dealing with Downey as my main ford dealership for future business.”
“What a wonderful place to do business. I love my new truck and will be back for another. If it wasn’t for Ryan, I might have bought a Dodge. He is so friendly and easy to deal with. I will be recommending him and the dealer to all my family and friends.”Samantha was great in offering my daughter and I a loaner vehicle while work was being done, as well the staff in general was very helpful in keeping my daughter entertained, nice people all around.
This dealership went above and beyond to make me happy and fix the issues I had with the other dealership, suffice to say I willing be dealing with Downey as my main ford dealership for future business.”
“What can I say but they are and have nothing but the best ” FORDS””This dealership went above and beyond to make me happy and fix the issues I had with the other dealership, suffice to say I willing be dealing with Downey as my main ford dealership for future business.”
“Just purchased another Ford through Downey Ford Sussex, my 3rd over the past few years. Ryan knows just what I’m looking for every time! Thanks to Ryan, Kevin, Carmen and all the staff for making the process seamless and enjoyable. Always great service!”-Anonymous
“Awesome place to go get something done like getting a new car key programed and works great.”
“Nice service. Get the vehicle I needed as fast as possible.”“Awesome place to go get something done like getting a new car key programed and works great.”
“Great, courteous service!”
“5 Star all the way! Great group of people!!”
“We had an exceptional though positive experience with Downeys in Saint John. 😀
After I spotted a car on the website, I could immediately come over to have a look. Kevin welcomed us friendly and answered all the questions we had.
We were hesitating between 2 Ford Escapes and really enjoyed one, but the only problem was that there still was a smokers’ air inside, he promised to get rid of it. We could make a test drive and really enjoyed the car so agreed to take it if the odour was gone. The other car had too many visible scratches, so we decided to go for the other one.
This took a couple of days and Kevin came over with the car to our place in St Stephen (which is an hour drive), the odour was gone so we agreed to take the car. …
… The whole process of payment went smooth, and we agreed with Kevin the price also included change to winter tires.
After a couple of weeks, we found out some problems with the engine light bulb and we had to contact Kevin again. He did everything he could to help us out and we got a nice rental car in the meantime
Unfortunately, the mechanics noticed a very bad problem with the engine and Kevin arranged with his manager that we would get the other car instead with the scratches fixed. This one was 1 year younger with some more kilometers but the same features. This was all done without extra cost so I really would like to thank Kevin for all his effort, especially the service after sale. It’s a fact that you can’t foresee everything, but we really appreciate the efforts he did.”
“Downey Ford has always treated us like family over the past 25+ years and several vehicles both new and pre-owned. While the sales staff is always top notch, it’s the service department that really shines. Would recommend them to anyone in a minute!”Unfortunately, the mechanics noticed a very bad problem with the engine and Kevin arranged with his manager that we would get the other car instead with the scratches fixed. This one was 1 year younger with some more kilometers but the same features. This was all done without extra cost so I really would like to thank Kevin for all his effort, especially the service after sale. It’s a fact that you can’t foresee everything, but we really appreciate the efforts he did.”
“We just purchased a Ford Ranger, and it has been the best experience we have ever had with a car dealership. They have gone above and beyond to accommodate us and look after our every need. All of the staff was absolutely amazing. A big thank you to our sales rep Nikki! We will be back for our next vehicle 🙂”
“I recently decided to see what I could do about my over-priced payments on my truck (from Ontario) and went in to see if Downeys could help me. I sat and talked to Scott who immediately said they could get me into a brand-new truck and save me money. They did everything they said and more!! They are a pleasure to deal with and as an owner of 5 prior Fords I will always be back to see them in future purchases and obviously for service on my New Truck!! Thank you to everyone at Downey Fords you gave me a big smile on my face at a time when positives are hard to come by! (Covid)”
“Purchased a used vehicle and can’t say enough about how well I was treated. Keiver and Scott went above and beyond to make everything work, no sales pressure, pleasure to do business. Highly recommend these gentlemen”
“I’ve bought a lot of cars over years and had the best experience at Downey ford. My sales-person Kevin went above and beyond helping me find my truck. trim level and colour. He found the truck in Sussex and drove up and got it and brought it to my house in less than 2 hours for me to test drive…I highly recommend Kevin. I’m loving my new truck.”
“Just wanted to take a minute and thank Leanne Roman and everyone else who played a part in getting my 84-year-old mother into a brand-new velocity blue Ford F-150. Couldn’t be more pleased with the service we received, Leanne went above and beyond to make this happen. On behalf of my mother and the rest of our family thank you Downey Ford Saint John for making this a pleasurable experience!!”
“Excellent, friendly, helpful sales-people. We spotted a car on their website that we were very interested in. Same day we called to say we were on the way to see it (we live quite a way outside of St. John). When we got there, Kevin in Sales had the car ready for a test drive for us. Loved the car so went ahead with the purchase. We then found out just how friendly and helpful the sales manager is. After just a short, SIMPLE, negotiation over price, we were able to do the deal. NO HAGGLING. Just a SIMPLE negotiation. It was a breath of fresh air compared to an experience we had with a different dealer the day before in Moncton (they tried to confuse and make it complicated to try to get a lot more money out of us). Since then, we have been enjoying a great car. No problems. And Kevin called us a couple of weeks after we drove away, to make sure we were happy. Highly recommend this dealership. Great experience. Thank you.”
“Great service. Was in for ABS sensor replacement. All is well”
“I bought a new vehicle from Downey last month and I couldn’t be happier with the service I received. I had been looking for a vehicle for months- new and used, dealer and private- and had zero success. Not only was I not finding the right vehicle, but I was turned off by a lot of the salespeople I encountered at other dealerships. I ended up going into Downey to look at some trucks and met with sales associate Kevin Smith. He helped me find the right truck for me- and get the deal that I wanted on it. When I dealt with him, it was clear he was working for me, and not just trying to push vehicles out the door. Everything I wanted, he made it happen. Based solely on my experience dealing with Kevin (and the rest of the staff I met at Downey), I can say that my next vehicle will most likely be a Ford and I’ll definitely be calling Kevin when its time to start shopping for it. I can’t recommend him- and Downey Ford enough.”
“I have bought 8 vehicles from the Downey group over the years. I have never had a bad experience, and Downey’s in both Saint John and Sussex have been absolutely awesome to deal with. I have always gotten top dollar for my trades, and I always feel appreciated and cared for as a customer. Our most recent purchase was a brand-new Fusion from Leanne Roman. The whole buying process was so easy. Leanne was always just a text or call away, they were great at keeping us updated, and we got a great deal on the car. Downey Ford has been extremely good to me over the years as a past employee and a current customer. 5 stars.”
“I had a very tough start to my vacation blowing out two tires, I called Downey’s and the next available appointment wasn’t till Thursday at 9:30am. I had my car towed there and Jared texted me yesterday to tell me that my tires were on order and then just got a message this afternoon saying my car was done!!! So happy for the team at Downey’s!!! Had my car ready to go before my appointment! Thank you, guys! Thanks, Jared, for getting the job done!”
“Another excellent service experience. I have had my F-150 for almost two years from Downeys and I could not be happier. The sales and service staff have always been of great help and quick to answer any questions I have had, both before and after the sale. Really a great group who make you feel like a valued customer.”
“Bought 2 vehicles in 2020 from Heather… Excellent service both times.
Service department has been excellent with all services needed.
Need a vehicle? Ask for Heather😊”
“Couldn’t be happier with our new 2017 f150. Our family has been dealing with with Leanne Chisholm-Roman for many years at Downey Ford and she always goes above and beyond to get u a great deal and assures u get the best quality service. Genuinely a people person. So thanks Leanne for the great experience and hope to see u again in the years to come!!!!”
“Had a wonderful positive experience thanks in part to Paul in Parts and Mike in Service. I was kept updated on the maintenance and the technician even worked through his lunchtime to get me on the road. Downey staff have a culture of Customer Service that I appreciate and respect as it’s a tough business to keep customers happy in this competitive world.”
“Have been dealing Leanne Chisholm-Roman since purchasing my 2015 F-150 4×4, stopped in to see her one day and walked out in a new 2016 model. She worked hard to get me deal I couldn’t refuse. Leanne works hard to get her customer the best deal possible and is always cheerful greeting you with a smile. Always checks in with you whether in just for service making sure you are looked after and happy with your new vehicle. I recommend her to any that are looking to get into a new or used vehicle.”
“Great experience. After being told by another dealership my tire couldn’t be fixed, went to Downey to get some tires installed, which is when they noticed that my flat tire was actually repairable. They patched it up and I was able to get home.
Samantha was great in offering my daughter and I a loaner vehicle while work was being done, as well the staff in general was very helpful in keeping my daughter entertained, nice people all around.
This dealership went above and beyond to make me happy and fix the issues I had with the other dealership, suffice to say I willing be dealing with Downey as my main ford dealership for future business.”
“What a wonderful place to do business. I love my new truck and will be back for another. If it wasn’t for Ryan, I might have bought a Dodge. He is so friendly and easy to deal with. I will be recommending him and the dealer to all my family and friends.”Samantha was great in offering my daughter and I a loaner vehicle while work was being done, as well the staff in general was very helpful in keeping my daughter entertained, nice people all around.
This dealership went above and beyond to make me happy and fix the issues I had with the other dealership, suffice to say I willing be dealing with Downey as my main ford dealership for future business.”
“What can I say but they are and have nothing but the best ” FORDS””This dealership went above and beyond to make me happy and fix the issues I had with the other dealership, suffice to say I willing be dealing with Downey as my main ford dealership for future business.”
“Just purchased another Ford through Downey Ford Sussex, my 3rd over the past few years. Ryan knows just what I’m looking for every time! Thanks to Ryan, Kevin, Carmen and all the staff for making the process seamless and enjoyable. Always great service!”-Anonymous
“Awesome place to go get something done like getting a new car key programed and works great.”
“Nice service. Get the vehicle I needed as fast as possible.”“Awesome place to go get something done like getting a new car key programed and works great.”
“Great, courteous service!”
“5 Star all the way! Great group of people!!”
“We had an exceptional though positive experience with Downeys in Saint John. 😀
After I spotted a car on the website, I could immediately come over to have a look. Kevin welcomed us friendly and answered all the questions we had.
We were hesitating between 2 Ford Escapes and really enjoyed one, but the only problem was that there still was a smokers’ air inside, he promised to get rid of it. We could make a test drive and really enjoyed the car so agreed to take it if the odour was gone. The other car had too many visible scratches, so we decided to go for the other one.
This took a couple of days and Kevin came over with the car to our place in St Stephen (which is an hour drive), the odour was gone so we agreed to take the car. …
… The whole process of payment went smooth, and we agreed with Kevin the price also included change to winter tires.
After a couple of weeks, we found out some problems with the engine light bulb and we had to contact Kevin again. He did everything he could to help us out and we got a nice rental car in the meantime
Unfortunately, the mechanics noticed a very bad problem with the engine and Kevin arranged with his manager that we would get the other car instead with the scratches fixed. This one was 1 year younger with some more kilometers but the same features. This was all done without extra cost so I really would like to thank Kevin for all his effort, especially the service after sale. It’s a fact that you can’t foresee everything, but we really appreciate the efforts he did.”
“Downey Ford has always treated us like family over the past 25+ years and several vehicles both new and pre-owned. While the sales staff is always top notch, it’s the service department that really shines. Would recommend them to anyone in a minute!”Unfortunately, the mechanics noticed a very bad problem with the engine and Kevin arranged with his manager that we would get the other car instead with the scratches fixed. This one was 1 year younger with some more kilometers but the same features. This was all done without extra cost so I really would like to thank Kevin for all his effort, especially the service after sale. It’s a fact that you can’t foresee everything, but we really appreciate the efforts he did.”
“We just purchased a Ford Ranger, and it has been the best experience we have ever had with a car dealership. They have gone above and beyond to accommodate us and look after our every need. All of the staff was absolutely amazing. A big thank you to our sales rep Nikki! We will be back for our next vehicle 🙂”